Refund policy

Our policy for change of mind

While we do not provide a refund if you change your mind, we can offer store credit (less the collection fee, if applicable) if you return the item within 15 days of purchase, in its original, unused condition.

The following items are not applicable for return:

  • Clearance or discounted items
  • Perishable items, such as coffee, chocolate or tea
  • Gift cards

If you have purchased an Academy course and are unable to attend on the selected course date, you may request a refund up to 14 days before the scheduled time of the class. We are unable to process a refund less than 14 days prior to the scheduled class, however, you may request to reschedule to a time that suits you, based on the availability at the time of reschedule. No refund will be given on the rescheduled class.

Return Requests

Return requests can only be made within 15 days of purchase. To initiate this request, please email us at online@cmcroasters.com with your order number, reason for return and photographs of the item.

We reserve the right to reject a return request of a product that, in our reasonable opinion, is of unacceptable quality due to fair wear and tear, misuse, or poor maintenance and care of the product.

All costs associated with returns are at the expense of the customer. All returns may be sent to our warehouse by a courier of your choice. Collection of return can be arranged by our selected courier and will be subject to a collection fee.

The collection fee is as follows:

  • Collection and handling fee rates may vary depending on your location and will be deducted from your store credit amount upon processing your return. Please note the collection fee will also apply even if you wish to place another order.

Please return the item in its original packaging with the packing slip as proof of purchase. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the item scheduled for return and the condition of the packaging before sending it back. You will receive an email notification when your returned item has been received.

We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your store credit.

For more information on the collection fee and return process, please contact our customer service team at online@cmcroasters.com.

Our policy for faulty or damaged goods

If you receive a product that is damaged, faulty or incorrect, we will replace the item for you (depending on availability), or offer a full refund, provided you contact us within 48 hours of receiving the delivery.

Collection fee does not apply when items are returned due to a fault or defect.

To initiate this request, please email us at online@cmcroasters.com with your order number, reason for return, and photographs of the item.

Please return the item in its original packaging with the receipt or proof of purchase. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners. You will receive an email notification when your returned item has been received.

We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your refund or product replacement. All refunds of the net amount will automatically be applied to your original method of payment.