Frequently Asked Questions
About Common Man Coffee Roasters
Who is CMCR?
Common Man Coffee Roasters is a specialty coffee roaster, wholesaler, cafe and academy based in Singapore and operating throughout Asia.
What is specialty coffee?
Specialty coffee beans are grown in special or ideal climates and exhibit distinctive flavours which are representative of their variety, growing region and processing method. The beans are then expertly roasted by the CMCR team to bring out their potential as we strive to ensures transparency and sustainability at every level of the supply chain.
Where do you beans come from?
Our beans are sourced from all over the world by our dedicated Green Bean Buying team.
Where is your coffee roasted?
All our beans are roasted by our team of expert roasters in Singapore.
Are your products fair-trade?
We do not call our products fair-trade as by default the specialty coffee industry takes special care to develop direct, sustainable relationships with the farmers which creates even more value for them. Traceability is a key component of our business, you can read more about this and our CSR activity here.
How can I stay updated?
Subscribe to our newsletter (highly recommended) to stay updated on the new brand launches every week, and follow us on Facebook or Instagram.
Where is your cafe located?
Please see here for a list of our Cafes.
Are you hiring?
We are always looking for talented baristas, floor & kitchen crew as well as hot new additions to our wholesale team, please fill in our funky form here and we'll get back to you if we have a place for you.
Can I shop online for your products?
Absolutely! We have a great range of products which you can shop from the comfort of your own home. Just click on our online store or hit SHOP at the top of this page.
Do you offer a subscription service?
Why yes we do! You can sign up to receive our CMCR blends on a weekly, bi-monthly or monthly basis depending on your needs. Head over to our coffee blends to see the collection.
Should I order my coffee pre-ground?
The short answer is no. Wherever possible, you should only grind your coffee just before brewing it, as it begins to as soon as you grind it. Of course, we understand that this is not always possible and can help out by grinding it before we send it out to you.
Why can’t I order my coffee ground in 1kg bags?
We want you to have our coffee at its best. If you are a usual home-brewer or office-brewer, then a 1kg bag may last you a little while and having it pre-ground for that while before you brew it will mean a significant drop in quality. If you’re really after a 1kg bag of pre-ground beans, than drop us a message here at firstname.lastname@example.org.
Should I age my beans?
We recommend allowing your coffee to rest a little while after we roast it and we think it reaches its peak 7-10 days out from roasting. That said, roasted coffee is a little like freshly baked bread, it goes stale after too long so storing whole bean coffee in an airtight container will ensure that it does stay at its best for as long as possible.
What is the shelf life of your products?
As the coffee cherry is a fruit, roasting will mean shortening the shelf life of the product. Our recommended optimum usage period is 2 - 3 weeks from the roast date which can be found on the back of all our products.
Why are the prices online different from in the Cafe prices?
The prices you see online are slightly different to those in store to reflect the necessary delivery charge on our products to the Cafe.
I have a problem with my order, how do I contact you?
Please send an email to email@example.com quoting your order number and we'll get back to you asap. Unfortunately, the cafes will be unable to help with online orders so please do not contact them for assistance.
What payment methods do you accept?
Our online shop accepts payments by Mastercard and Visa but if you would like to pay by cash or NETS please visit our cafes where you can find a large selection of our coffee and products.
Can I get a Tax Invoice?
Yes. You are able to generate a Tax Invoice for each and every order. Simply open your "Order Confirmation email", which is automatically sent out after you make your purchase, and find the link at the bottom of the list of items you've ordered.
The item I want is sold out, is there another way I can buy it?
If there is a particular item you are after but we don't have it on our website or its sold out please email our team on firstname.lastname@example.org and we will see if we can help.
Where do you ship to?
We currently only ship to Singapore. Please email us at email@example.com if you have a large order for outside Singapore.
How much is your shipping fee?
Our door-to-door shipping is charged based on weight, so feel free to place a few items in your basket and proceed to check-out to see how much delivery will be. We also offer free delivery for orders over $150!
How long is your shipping time?
We aim to ship your order between 2 - 4 working days. If it is any longer than this we will let you know via email.
Do you offer express delivery?
Please get in contact with us on firstname.lastname@example.org if you would like express delivery and we can see what we can do.
Am I able to self-collect my order?
Unfortunately, we do not have a self-collection facility. You can, of course, grab your favourite coffees and brewing equipment at our café locations
Who is delivering my order? Can I track my order?
We’ve engaged the best third-party courier service to fulfils our orders in a timely and accurate fashion however we do not have the facility to track the orders.
Is it safe to put my credit card details into your site?
Absolutely! We are PCI compliant and do not store any credit card information. All your transaction data is encrypted under multiple levels of encryption keys.
Am I able to exchange or get a refund on my order?
Check out our full Returns Policy here.
Am I able to book my class online?
Yes! please see our nifty booking calendar here.
How do I pay for my class?
If you use our nifty calendar (see here) to book then you can pay by credit card when you book. However if you would prefer to pay by cash you can do this either in advance by popping down to the Academy (Monday - Thursday) or on the day of your class.
Am I able to get a refund on my Academy class?
If you have booked a CMCR Academy and can no longer attend, you can request a refund up to 7 days out from the scheduled time; please email us directly at email@example.com.
What do I need to bring along to my class?
Just yourself and perhaps a jumper as it can get a little chilly in our CMCR Academy Singapore but we provide all the equipment and materials you will need for your class.
Do you have gift vouchers?
Yes we do have a range of gift vouchers which can be used for payment of our Academy classes or coffee related products from our online store. Click here to purchase; unfortunately we do not offer gift vouchers for our cafes.
I'm interested in getting your coffee beans for my cafe or workplace, do you do a special rate?
Please get in touch with our dedicated Wholesale team (firstname.lastname@example.org) who will be happy to discuss your needs and create a bespoke package for you.