Frequently Asked Questions

ABOUT COMMON MAN COFFEE ROASTERS

Who is CMCR?
Common Man Coffee Roasters is a specialty coffee roaster, wholesaler, café and Academy based in Singapore and operating throughout Asia.

What is specialty coffee?
Specialty coffee beans are grown in special or ideal climates and exhibit distinctive flavours which are representative of their variety, growing region and processing method. The beans are then expertly roasted by the CMCR team to bring out their potential for you. We strive to ensures transparency and sustainability at every level of the supply chain.

Where do your coffee beans come from?
Our beans are sourced from all over the world by a dedicated team of Green Bean Buyers.

We take particular pride in developing and maintaining sustainable and meaningful relationships with our coffee suppliers, some of which we have been trading with since the opening of CMCR.

Are your products certified as Fairtrade?
Our coffee isn’t certified fair-trade but, being part of the specialty coffee industry, we practice ‘direct’ trade. Direct trade offers a higher degree of traceability and even more value being given back to the farmers and producers in coffee growing regions than Fairtrade.

Where is your coffee roasted?
Our roasting facility is based in Singapore. We roast almost daily to order and make sure we evaluate our coffee through cuppings on a weekly basis to ensure a fresh and consistent product. From Singapore, we deliver throughout the greater Asia region.

How can I stay updated?
Best place to start is our Facebook and Instagram, you can also subscribe to our newsletter to hear from us only when we've got something exciting to say (like new coffee dropping!) 

CAFE

Where are your cafes located?
For a full list of the cafes please see here. You can see full details of their menus, opening hours and how to book at their dedicated pages on the website.

Are you hiring?
We are always looking for talented baristas, floor & kitchen crew as well as hot new additions to our wholesale team so please get in touch at careers@cmcroasters.com to see if we have a place for you.

CMCR Online - Singapore

For information on our Malaysian Store please see here.

I have a problem with my order, how can I get in touch?

Please email online@cmcroasters.com with your issue and order number and we’ll get in back to you as soon as we can.

I have a coffee subscription but would like to change the delivery frequency or my coffee, is that possible?
Yes it is possible to change both of these but unfortunately our system doesn't allow you to do this from your customer account. Please contact us at online@cmcroasters.com and we’ll be happy to help.

Where do you ship to?
Currently we only ship across Singapore and to Malaysia via our dedicated MY site here.

BUT if you are somewhere else in the world, send us an email at online@cmcroasters.com and we'll see how we can help!

What payment types do you accept? 
For all online orders, payment is via credit or debit Visa and Mastercard. We do not accept American Express or payment via PayPal.

What is your delivery time and cost? 
Our coffee is freshly roasted to order so we have a standard shipping time of 2 – 4 working days (not including PH or weekends) using our shipping partner, SimplyPost. You can also choose express 1 day shipping (not including PH or weekends).

We charge a flat fee of $4 for standard shipping and $7 for express but it’s free if you spend $150 or more!

How can I track my order? 
Once your order has been dispatched you’ll receive an automated email with your tracking number. Head over to SimplyPost and enter your tracking number for up-to-date delivery times.

Can I pick my order up from one of your cafes? 
We
do not offer pick up from the cafes as all of our online products come directly from our Roastery. All the cafes offer a range of coffee and selected brewing products for purchase directly from them.

Why are the prices different in the cafe compared to the online store? 
CMCR Online and the cafes operate as separate businesses with the cafés setting their own prices for retail products. Please speak directly to the stores should you have an issue with a product purchased from them. 

I am not happy with my purchase, can I get a refund? 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of our goods are exempt from being returned. Giftcards and perishable goods such as coffee, chocolate or teas cannot be returned.

If you have purchased an Academy class and are unable to attend you can request a refund up to 3 days before the scheduled time of the class. We are unable to process a refund if it is after this time but you may be able to move the class date to a time that suits you. However no refund will be given on the rescheduled class. Please contact us at online@cmcroastres.com for more information.

Do you have gift vouchers? 
Yes we do have a range of gift vouchers which can be used for payment for coffee, brewing gear and Academy classes. You can purchase them here.

Unfortunately we do not offer gift vouchers for our cafes and vouchers are only redeemable on our online store.

How safe is my personal information on your site? 
We take privacy seriously. You can read our Privacy Statement here and we promise to never disclose, sell or share your data to third parties. If you join our mailing list you will be asked to opt-in to marketing from CMCR and our related brands but you are free to opt-out at any time.

CMCR Academy - Singapore

For information on our Malaysian Store please see here.

Am I able to book my class online? 
Yes! Please see our nifty booking calendar here.

How do I pay for my class? 
All classes need to be paid for at the time of booking through our online store. You can add your chosen class to your cart directly from our calendar and pay via credit or debit card. Get in touch with us at online@cmcroasters.com if you have any issues with your order.

I am not able to attend my class, can I get a refund? 
If you have purchased an Academy class and are unable to attend you can request a refund up to 3 days before the scheduled time of the class. We are unable to process a refund if it is after this time but you may be able to move the class date to a time that suits you. However no refund will be given on the rescheduled class. Please contact us at training@cmcroasters.com.

What do I need to bring along to my class? 
Just yourself and perhaps a jumper as it can get a little chilly in the CMCR Academies. Please remember to check the location of your class before you attend – we have two! If in doubt please let us know by emailing training@cmcroasters.com

Do you offer corporate or group classes? 
Yes we do, please get in contact with events@cmcroasters.com for more information.

WHOLESALE

I'm interested in getting your coffee beans for my cafe or workplace, do you offer any special rates or discounts?
Please fill out this form and one of the Wholesale team will be in touch with you shortly.