Frequently Asked Questions
ABOUT COMMON MAN COFFEE ROASTERS
What is CMCR?
Common Man Coffee Roasters (CMCR) is a café concept and specialty coffee roaster established in Singapore back in 2013, with the aim of championing specialty coffee throughout the region. The two companies which founded Common Man Coffee Roasters as a brand are the Singapore based Spa Esprit Group and Five Senses Coffee Australia.
What is specialty coffee?
At CMCR we only roast, sell and serve specialty grade Arabica coffee.
All coffee beans can be graded out of 100. This grading process is called “cupping”. And according to the Specialty Coffee Association (SCA), specialty coffee is Arabica coffee with a cup score of 80+ points.
Generally speaking, this coffee is grown in special or ideal climates and exhibit distinctive flavours which are representative of their variety, growing region and processing method. The beans are then expertly roasted by the CMCR team to bring out their potential for you. We strive to ensure transparency and sustainability at every level of the supply chain.
Where do your coffee beans come from?
Our beans are sourced from all over the world by a dedicated team of Green Bean Buyers.
We take particular pride in developing and maintaining sustainable and meaningful relationships with our coffee suppliers, some of which we have been trading with since CMCR began.
Are your products certified as Fairtrade?
Our coffee isn’t certified fair-trade but, being part of the specialty coffee industry, we practice ‘direct’ trade. Direct trade offers a higher degree of traceability and even more value being given back to the farmers and producers in coffee growing regions than Fairtrade.
Where is your coffee roasted?
Our roasting facility is based in Singapore. We roast almost daily to order and make sure we evaluate our coffee through cuppings on a weekly basis to ensure a fresh and consistent product. From Singapore, we deliver throughout the greater Asia region.
How can I stay updated?
Best place to start is our Facebook and Instagram, you can also subscribe to our newsletter to hear from us only when we've got something exciting to say (like new coffee dropping!)
Where are your cafes located?
For a full list of the cafes please see here. You can see full details of their menus, opening hours and how to book at their dedicated pages on the website.
Are you hiring?
We are always looking for talented baristas, floor & kitchen crew as well as hot new additions to our wholesale team so please get in touch at firstname.lastname@example.org to see if we have a place for you.
CMCR Online - Singapore
I have a problem with my order, how can I get in touch?
Please email email@example.com with your issue and order number and we’ll get in back to you as soon as we can.
I have a coffee subscription but would like to change the delivery frequency or my coffee, is that possible?
Yes it is possible to change both of these. Please contact us at firstname.lastname@example.org and we’ll be happy to help.
Where do you ship to?
Currently we only ship across Singapore and to Malaysia via our dedicated MY site here.
BUT if you are somewhere else in the world, send us an email at email@example.com and we'll see how we can help!
What payment types do you accept?
For all online orders, payment is via credit or debit Visa and Mastercard. We do not accept American Express or payment via PayPal.
What is your delivery time and cost?
Our coffee is freshly roasted to order so we have a standard shipping time of 3 days (not including PHs and weekends). We charge a flat fee of $4 for standard shipping but it’s free if you spend $50 or more!
Can I pick my order up from one of your cafes?
We do not offer pick up from the cafes as all of our online products come directly from our Roastery. All the cafes offer a range of coffee and selected brewing products for purchase directly from them.
Why are the prices different in the cafe compared to the online store?
CMCR Online and the cafes operate as separate businesses with the cafés setting their own prices for retail products. Please speak directly to the stores should you have an issue with a product purchased from them.
I am not happy with my purchase, can I get a refund?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of our goods are exempt from being returned. Giftcards and perishable goods such as coffee, chocolate or teas cannot be returned.
If you have purchased an Academy class and are unable to attend you can request a refund up to 5 days before the scheduled time of the class. We are unable to process a refund if it is after this time but you may be able to move the class date to a time that suits you. However no refund will be given on the rescheduled class. Please contact us at firstname.lastname@example.org for more information.
Do you have gift vouchers?
Yes we do have a range of gift vouchers which can be used for payment for coffee, brewing gear and Academy classes. You can purchase them here.
Unfortunately we do not offer gift vouchers for our cafes and vouchers are only redeemable on our online store.
How safe is my personal information on your site?
We take privacy seriously. You can read our Privacy Statement here and we promise to never disclose, sell or share your data to third parties. If you join our mailing list you will be asked to opt-in to marketing from CMCR and our related brands but you are free to opt-out at any time.
CMCR Coffee Subscription - SingaporeHow does the Subscription for Single Origin work?
For both subscriptions, Single Origin for Filter Roast and Single Origin for Espresso Roast, our Roasters will choose a rotating selection of the freshest, tastiest beans we’ve got, roast, pack and send them on their way, for you to enjoy at home.
How does the Subscription for Blends work?
With our Blends Subscription, you will choose one of our signature blends and have it delivered weekly, fortnightly or monthly to your doorstep, and the best part is you’ll be able to switch the order to a different blend whenever you want to! (find out how to swap your order at Question 4)
For more explanation on our blends, read up on CMCR Blends Explained on our blog .
What is the difference between a Prepaid Subscription and Regular Subscription?
Prepaid Subscription, as its name suggests, works by charging a lump sum payment in advance for either 4, 8 or 12 orders. In return, you'll get to save 7% to 12% on all orders, depending on the length of subscription.
The payment for a Regular Subscription will be charged weekly, fortnightly, thrice-monthly or monthly, according to your chosen order interval; moreover, you'll enjoy a 5% off all coffee orders.
Can I change the details of my order?
Yes! Simply log in here and navigate to "Manage Subscriptions" via the menu on the right-hand side of our webpage. From here, you'll be able to:
- Pause or cancel your subscription
- Change quantities
- Change your shipping frequency
- Add products to your subscription
- Update billing and shipping info
- And much more!
I can't log into my account, and the site doesn't recognise my email address.
If you're unable to log in and you're getting an 'invalid email address' message, it may be possible that you haven't registered an account with us yet. Simply click here to register now, with the same email address that you've used for the purchase.
Can I cancel my Regular Subscription whenever I want?
As our minimum order requirements for Regular Subscriptions is 2 orders, you may only cancel Regular Subscriptions after 2 orders are fulfilled.
Will my Prepaid Subscription automatically renew after the last shipment?
Yes. The charge for Prepaid Subscription will recur after the last shipment. If you do not wish to continue after the final delivery scheduled, please select "Is this a gift?" checkbox before proceeding to payment. Alternatively, you could adjust your prepaid renewal options by logging in your account here.
Feel free to get in touch with us at email@example.com if you have any questions.
CMCR Academy - Singapore
Am I able to book my class online?
Yes! Please see our nifty booking calendar here.
How do I pay for my class?
All classes need to be paid for at the time of booking through our online store. You can add your chosen class to your cart directly from our calendar and pay via credit or debit card. Get in touch with us at firstname.lastname@example.org if you have any issues with your order.
I am not able to attend my class, can I get a refund?
If you have purchased an Academy class and are unable to attend you can request a refund up to 5 days before the scheduled time of the class. We are unable to process a refund if it is after this time but you may be able to move the class date to a time that suits you. However no refund will be given on the rescheduled class. Please contact us at email@example.com.
What do I need to bring along to my class?
No need to bring a thing! Please take note that all CMCR barista training courses / workshops in Singapore will now be held at 52 Chin Swee Road, #03-71, Singapore 160052. If in doubt please let us know by emailing firstname.lastname@example.org
Do you offer corporate or group classes?
Yes indeed we do, please get in contact with email@example.com for more information.
I'm interested in getting your coffee beans for my cafe or workplace, do you offer any special rates or discounts?
Please fill out this form and our Wholesale team will be in touch with you shortly.