We understand that you may have questions about the recent decision to sunset our prepaid subscription service. Below are answers to some common questions to help clarify the changes and what they mean for you as a prepaid subscriber.
No, your current prepaid subscription account will remain active until your last order is fulfilled. You will continue to receive your prepaid orders on schedule, just as before.
Yes, you will still have full access to your account. You can manage your subscription, view upcoming orders, and make changes as needed until your prepaid plan ends.
When your last prepaid order is dispatched, your plan will officially end. To continue enjoying your favourite coffee, we invite you to switch to our PAYG (Pay As You Go) subscription, which includes:
- 10% off every order
- A free bag of coffee when you sign up
This exclusive offer has no expiration date—you can sign up whenever it’s convenient for you! Claim your free coffee here.
Yes, you can cancel your prepaid subscription at any time. However, please note that we are unable to issue refunds for any remaining prepaid orders. If you need assistance with cancellation, our support team is happy to help. Reach out to us at online@cmcroasters.com.
We’re here to help! If you have any further questions or need assistance with your prepaid subscription, please feel free to contact our support team at online@cmcroasters.com.