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Now Hiring: Barista Trainer/Account Manager KL

 

We're looking for a key addition to our Wholesale team in Malaysia! Based in Kuala Lumpur, the role of Barista Trainer/Account Manager is important to CMCR's Vision of being a Champion for Specialty Coffee throughout Asia, ensuring the satisfaction of our Wholesale Partners and Academy customers. 

 

Here are some highlights of role that the successful candidate should expect;

● Be committed to the company values of PEARS – Positive, Excellent, Approachable, Respectful, Supportive.

● Foster relationships with CMCR customers, building trust and contributing to their success.

● Develop customers’ coffee programs that align with their goals.

● Ensure all communication with CMCR customers is timely, informative, fun and engaging.

● Be conversant with the latest trends and innovations in the speciality coffee industry.

● Work collaboratively with other trainers to offer a curriculum that is cutting edge, addresses the needs of the customers and offers value for money.

● Conduct regular coffee quality checks on site and monitor the condition of coffee equipment.

● Attend coffee events, trade shows, and competitions.

Attend training courses and carry out personal study as necessary.

● Keep technical knowledge up-to-date on new techniques, products and equipment.

● Host coffee events.

 

The successful candidate will have the following attributes;

● Ability to understand and constructively guide customers.

● Advanced verbal and written communication skills and solid organisational and administrative skills.

● A keen desire to share expertise and passion.

● Detailed technical and product knowledge.

● Extensive cafe experience and knowledge in all aspects of a specialist coffee program.

● Q Graders Qualification (preferred).

You can find a more detailed Job Description for this role here.

 

Think you've got what it takes?

Send through a Cover Letter and your current Resume to us at wholesale@cmcroasters.com.